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  #1  
Old 01-01-2019, 10:06 AM
Mazz Mazz is offline
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Join Date: Oct 2014
Posts: 104
Login Issue

Went to login, from my fire. Acknowledgement window appeared, welcoming me. When the window disappeared, I was clearly not logged in. Switched to the mobile site and was able to successfully login. Switched back to the desktop site, not logged in. Switched back to mobile site, still logged in. Prefer the desktop site. Something is messed up. Cleared my cookies, Web cache, made no difference.
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  #2  
Old 01-02-2019, 09:46 AM
vb1911forum vb1911forum is offline
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Join Date: Jan 2002
Posts: 748
what browser are you using with your Fire tablet?

Lee
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  #3  
Old 01-02-2019, 06:21 PM
Mazz Mazz is offline
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Join Date: Oct 2014
Posts: 104
Chrome.
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  #4  
Old 01-03-2019, 12:07 PM
vb1911forum vb1911forum is offline
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Join Date: Jan 2002
Posts: 748
Hello there,

Are you coming to the site through a bookmark?
If so, can you make sure if the link has HTTPS?

Ed
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  #5  
Old 01-03-2019, 06:09 PM
Mazz Mazz is offline
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Join Date: Oct 2014
Posts: 104
It does have https. Now, when I try to switch to the desktop mode, the site remains on the mobile site.
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  #6  
Old 01-04-2019, 11:58 AM
vb1911forum vb1911forum is offline
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Have you tried clearing your browser cache?
-Philip
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  #7  
Old 01-07-2019, 06:50 PM
Mazz Mazz is offline
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Join Date: Oct 2014
Posts: 104
Yes, browser cache has been cleared.
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  #8  
Old 01-08-2019, 10:31 AM
vb1911forum vb1911forum is offline
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Can you grab me a screenshot of what you're seeing?
I want to clarify something.

Ed
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  #9  
Old 01-08-2019, 10:50 PM
Mazz Mazz is offline
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Join Date: Oct 2014
Posts: 104
Unable to switch to the desktop site. Remains on the mobile site.
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  #10  
Old 01-08-2019, 11:01 PM
Mazz Mazz is offline
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Join Date: Oct 2014
Posts: 104
Here are two screen shots. The mobile site is using Chrome. The desktop site is using Silk. I'm thinking the issue is with Chrome.
Attached Thumbnails
Screenshot_2019-01-08-21-52-47_1547006486532.png   Screenshot_2019-01-08-21-57-29_1547006496257.png  
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  #11  
Old 01-09-2019, 12:53 PM
vb1911forum vb1911forum is offline
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Join Date: Jan 2002
Posts: 748
I made an edit on your account.
Can you give it one more try?
Hit the tab button and click exit enhanced mobile view.
Let me know if this sticks.

Ed
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  #12  
Old 01-10-2019, 04:47 PM
Mazz Mazz is offline
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Join Date: Oct 2014
Posts: 104
Bingo! That fixed the issue. Thank you very much. Appreciate the replies and the time spent to resolve the issue.
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  #13  
Old 01-11-2019, 11:04 AM
vb1911forum vb1911forum is offline
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Join Date: Jan 2002
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Glad to see its resolved. Let us know if there is any other issue.

- JB
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