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  #1  
Old 10-29-2018, 05:29 PM
Scoville Scoville is offline
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Coonan Customer Service

Been trying to contact Coonan for the last 3 weeks called emailed, left messages. Does anyone know whats going on? Thanks
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  #2  
Old 10-29-2018, 05:35 PM
p269 p269 is offline
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Originally Posted by Scoville View Post
Been trying to contact Coonan for the last 3 weeks called emailed, left messages. Does anyone know whats going on? Thanks
If you have not read the Coonan build/ shipping times thread please read it.
Bob
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  #3  
Old 10-29-2018, 09:22 PM
Red-5 Red-5 is offline
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If you have not read the Coonan build/ shipping times thread please read it.
Bob
https://forums.1911forum.com/showthread.php?t=969482
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  #4  
Old 10-29-2018, 09:50 PM
p269 p269 is offline
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Thank you Red-5
Bob
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  #5  
Old 10-30-2018, 05:07 AM
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combat auto combat auto is offline
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They either went out of business or this is the most incompetent display of customer service ever. Likely, it is the former, and Mr Coonan now has two of them under his belt (one some years ago). All over the internet many people are asking the same question as you...Yes, companies do go out of business all the time, but one would expect Mr Coonan to have the basic decency to communicate this to his loyal customer's/fellow-gun owner's either on his website or facebook or a variety of other means available today....If you have given them money for a build in progress, contact your credit card company right away to get the money credited back to your account (if there is still anything left in Coonan's CC-"escrow" account, many have already received remedy this way).
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Last edited by combat auto; 10-30-2018 at 05:10 AM.
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  #6  
Old 10-31-2018, 12:25 AM
terdog55 terdog55 is offline
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I too had a very hard time getting any service from Coonan.
More than once I was told "we"er a small company". Considering what they charge, I found that line to be an insult.
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  #7  
Old 10-31-2018, 08:27 AM
andrew1220 andrew1220 is offline
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I too had a very hard time getting any service from Coonan.
More than once I was told "we"er a small company". Considering what they charge, I found that line to be an insult.
Yup, agreed
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  #8  
Old 11-08-2018, 05:23 PM
Chuck Perry Chuck Perry is online now
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This statement is posted on Coonan's Facebook account:
"Coonan Inc wants to reach out to our loyal customers and dealers. COONAN INC IS NOT GONE! We sincerely apologize for the lack of communication. This process has taken far longer than we had anticipated, but there have been many things going on behind the scenes. We have been working very hard to restructure the company in ways that will allow us to server our customer's needs better and faster. These changes will also allows us to pursue even more exciting new projects. While obstacles can pop up easily during this type of transition, we do hope to have things up and running by the end of November. Once we have completed the process, we will contact our customers with delivery dates on orders for pistols, FAL receivers and accessories. Thanks again, we truly appreciate your patience."
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  #9  
Old 11-08-2018, 06:08 PM
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combat auto combat auto is offline
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Originally Posted by Chuck Perry View Post
This statement is posted on Coonan's Facebook account:
"Coonan Inc wants to reach out to our loyal customers and dealers. COONAN INC IS NOT GONE! We sincerely apologize for the lack of communication. This process has taken far longer than we had anticipated, but there have been many things going on behind the scenes. We have been working very hard to restructure the company in ways that will allow us to server our customer's needs better and faster. These changes will also allows us to pursue even more exciting new projects. While obstacles can pop up easily during this type of transition, we do hope to have things up and running by the end of November. Once we have completed the process, we will contact our customers with delivery dates on orders for pistols, FAL receivers and accessories. Thanks again, we truly appreciate your patience."
Thanks for posting that, it is a relief, I shot my 357 last week and was wondering how many more times I would - given no replacement parts if they went out of business. That said, I can't believe how thoughtless and inconsiderate these people are going dark like that for months, when a few posts on Facebook would have helped all involved greatly (or perhaps they are smarter than one would think and maybe hiding something). They lost a bunch of orders too as more than a few people have received refunds from their credit card companies for work in progress.
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Last edited by combat auto; 11-08-2018 at 06:14 PM.
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  #10  
Old 11-08-2018, 07:43 PM
andrew1220 andrew1220 is offline
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I’m no businessman but they handled this very poorly at best. From what I gathered behind the scenes, they were having financial/investor problems which was choking the company and halting everything. They could have avoided many CC chargebacks, claims with the MN attorney general, BBB, along with bad reviews on their Facebook page if they posted an update sooner and not went dark.
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  #11  
Old 12-03-2018, 01:53 PM
Chuck Perry Chuck Perry is online now
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November has passed and no further update from Coonan on their Facebook or website. Reading thru the FB comments it appears they still aren't talking. Anyone have news, rumors or conjecture to share?
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  #12  
Old 12-03-2018, 03:02 PM
andrew1220 andrew1220 is offline
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Quote:
Originally Posted by Chuck Perry View Post
November has passed and no further update from Coonan on their Facebook or website. Reading thru the FB comments it appears they still aren't talking. Anyone have news, rumors or conjecture to share?
I haven't heard anything. Such a **** show
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  #13  
Old 12-03-2018, 03:05 PM
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November has passed and no further update from Coonan on their Facebook or website. Reading thru the FB comments it appears they still aren't talking. Anyone have news, rumors or conjecture to share?
Nope, they are probably just putting up a smoke screen (+spin) as they struggle to try to find a funder or two to get them out of their steep tail-spin. No business who isn't in some sort of big trouble can act this incompetent...I hope they do get the funding, I enjoy my Classic, but hope I never need warranty work.
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  #14  
Old 12-03-2018, 06:54 PM
Martensite Martensite is offline
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Good thing I had my cracked slide (357 Classic) and my broken trigger (MOT .45) replaced when I did.
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  #15  
Old 12-04-2018, 05:31 AM
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Good thing I had my cracked slide (357 Classic) and my broken trigger (MOT .45) replaced when I did.
Yea, even (if) they answered the phone, I would be afraid to send my gun back to them for fear I would (never) get it back -LOL.
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  #16  
Old 12-10-2018, 09:35 PM
nstoolman1 nstoolman1 is offline
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Found this on their web page.

Just a note.

http://www.coonaninc.com/
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  #17  
Old 12-10-2018, 11:35 PM
terdog55 terdog55 is offline
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A major player, such as CZ/Dan Wesson needs to buy them out and ORGANIZE their sloppy company.
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  #18  
Old 12-11-2018, 07:16 AM
AlchemyCustom AlchemyCustom is offline
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Business is slow right now. Even when business was brisk they were shopping for investors or a buyout. That tells me they were in trouble even when sales were strong.

I really doubt that they have the legs to survive at this point. Please keep in mind that I am purely speculating from the industry rumors that I have heard coupled with 30 years of being active in the business. Let's just say that I have seen similar scenarios play out over the years.
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  #19  
Old 12-11-2018, 07:30 AM
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Business is slow right now. Even when business was brisk they were shopping for investors or a buyout. That tells me they were in trouble even when sales were strong.

I really doubt that they have the legs to survive at this point. Please keep in mind that I am purely speculating from the industry rumors that I have heard coupled with 30 years of being active in the business. Let's just say that I have seen similar scenarios play out over the years.
I haven't been involved in the gun industry, but I have seen a few business go under and the games they play sometimes. I'd have to agree with your assessment.
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  #20  
Old 12-11-2018, 01:53 PM
andrew1220 andrew1220 is offline
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"While obstacles can pop up easily during this type of transition, we do hope to have things up and running by the end of November"

Well it's December 11th and I haven't heard any new updates...
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  #21  
Old 12-11-2018, 02:06 PM
old doc old doc is offline
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I noticed the word "restructure" in their statement. Isn't that a word often associated with
bankruptcy ?
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  #22  
Old 12-11-2018, 09:27 PM
andrew1220 andrew1220 is offline
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Originally Posted by AlchemyCustom View Post
they were shopping for investors
Long story short, this is basically what is going on due to having some relatively “anti-gun” investors . Heard through an extremely reliable source.
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  #23  
Old 12-12-2018, 05:53 AM
buzz754 buzz754 is offline
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"anti-gun" investors?
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  #24  
Old 12-13-2018, 04:34 AM
dtjacob dtjacob is offline
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You wouldn't believe what some of the yuppies will invest their money in without checking out what the company does. When they do find out, they want their money back plus a healthy profit......

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  #25  
Old 12-13-2018, 07:28 AM
Sgt Vic Sgt Vic is offline
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Who the hell would bring in Anti- Gun investors in a Gun company. Sound way off.
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