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  #1  
Old 06-28-2017, 06:36 PM
Jwmccallie Jwmccallie is offline
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Join Date: Jan 2017
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RIA Customer Service

I want to give a shout out to Rock Island Armory customer service. I have sent two pistols acquired in trade back for different problems. One had feed problems and the other had extraction problems. Each time I contacted customer service they sent me an RMA with no questions asked with free shipping each way. The turn around was very quick and each of the problems were fixed. Can't say enough about how great their service is.
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  #2  
Old 06-29-2017, 06:30 AM
sweir69 sweir69 is offline
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Join Date: Oct 2012
Posts: 72
^^^^^THIS!! I just had a very similar experience in regards to my wife's Baby Rock...the pistol is back home, safe and sound in her hands, and their customer service was superb!!
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  #3  
Old 06-29-2017, 11:00 PM
KAS300 KAS300 is offline
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Join Date: Mar 2003
Location: Coos Bay, Oregon
Age: 39
Posts: 717
I shipped my 22 TCM off to them on June 15. Waiting patiently (sort of) for its return.
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  #4  
Old 06-30-2017, 04:46 PM
KAS300 KAS300 is offline
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Location: Coos Bay, Oregon
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Question for anybody who has sent their gun back. Did you receive notice that your gun had been worked on and was being shipped back, or did it just show up out of the blue?
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  #5  
Old 06-30-2017, 05:22 PM
gumbee gumbee is offline
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Join Date: Mar 2007
Location: Orange County,California
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Quote:
Originally Posted by Jwmccallie View Post
I want to give a shout out to Rock Island Armory customer service. I have sent two pistols acquired in trade back for different problems. One had feed problems and the other had extraction problems. Each time I contacted customer service they sent me an RMA with no questions asked with free shipping each way. The turn around was very quick and each of the problems were fixed. Can't say enough about how great their service is.
THIS^^^^^is why I own 3 Rocks, one in each size btw.
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  #6  
Old 06-30-2017, 05:56 PM
JeepnJim JeepnJim is offline
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Join Date: Jun 2014
Location: Southern Illinois
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Posts: 87
Hell yes! Armscor has it going on.
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  #7  
Old 06-30-2017, 07:42 PM
wormraper wormraper is offline
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Join Date: Oct 2015
Posts: 2,906
Quote:
Originally Posted by KAS300 View Post
Question for anybody who has sent their gun back. Did you receive notice that your gun had been worked on and was being shipped back, or did it just show up out of the blue?
I had an email from Fedex saying a package was coming my way with tracking # when I had to send mine off.
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  #8  
Old 07-01-2017, 10:25 AM
jimjones1911 jimjones1911 is offline
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Join Date: Aug 2016
Posts: 26
Yeah, their customer service is great. They need to work on the QC at the factory though.
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  #9  
Old 07-01-2017, 10:58 AM
gumbee gumbee is offline
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Location: Orange County,California
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Quote:
Originally Posted by jimjones1911 View Post
Yeah, their customer service is great. They need to work on the QC at the factory though.
Hmmm, I'm on my 11th RIA and never an issue. Must have gotten lucky :-)
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