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-   -   Cracked Slide Costa Carry Comp (https://forums.1911forum.com/showthread.php?t=1003280)

combat auto 11-21-2019 02:34 PM

Spoke with Paul at STI yesterday...He acknowledge the crack and said one of the technical guys will be calling me to discuss option's to fix it. He recognized they don't sell this model anymore and said one way or another they will make me happy. I mention that the guys on the STI folder were eager to know how it will be resolved...He also said they are backed up, so It will likely be a slow process.

He did say they should be able to swap the grip to the new design (assuming it works with G1 45 10R mags). Again, need to speak with the technical guy when he calls.

Striker2237 11-22-2019 08:23 AM

Wow. Was not expecting that sort of an issue, that's why I tend to run guns in so hard and inspect all contact points so if something is uneven I expect it will crack but not that soon.

Hopefully they get you sorted out quickly, I'm thinking of getting some type of STI myself but can't quite decide what I want.

Ytown1911 11-22-2019 06:03 PM

Though it is nowhere near the level of your cracked barrel, they fixed my dead front night sight very quickly and it’s on its way back to me. Should have it back on my 45 Omni next Tuesday

combat auto 11-23-2019 05:49 AM

Quote:

Originally Posted by Striker2237 (Post 12992838)
Wow. Was not expecting that sort of an issue, that's why I tend to run guns in so hard and inspect all contact points so if something is uneven I expect it will crack but not that soon.

Hopefully they get you sorted out quickly, I'm thinking of getting some type of STI myself but can't quite decide what I want.

Thanks for well-wishes....What caliber are you looking for? If 45, they have a newer comped model (I may wind up with its slide on top of mine :-))...If 9mm, depending what you will do with the gun (assuming you like your 45's for carry), you can even look at the Wather Q5-Match-Steel. Did I just say that on the STI forum ;-)? The Q5's are great shooters and have won championships, Steel should just make them even better shooters (only ~1500$).

Quote:

Originally Posted by Ytown1911 (Post 12993368)
Though it is nowhere near the level of your cracked barrel, they fixed my dead front night sight very quickly and it’s on its way back to me. Should have it back on my 45 Omni next Tuesday

It is a wonderful feeling when it is on the way back :-)...They are 1 week with mine, if I don't hear from the smith by next Friday (if they are even open TGVN+1), I'll call them ~ 12/4, that will be 3 weeks with them having the gun. Not necessarily expecting it to be finished by then, but I would expect them to tell me how it will be fixed after 3 weeks in their lap.

Tom Freeman 11-23-2019 10:33 AM

Quote:

Originally Posted by combat auto (Post 12993674)
The Q5's are great shooters and have won championships, Steel should just make them even better shooters (only ~1500$).

Its the Indian, not the arrow.

combat auto 11-23-2019 10:42 AM

Quote:

Originally Posted by Tom Freeman (Post 12993912)
Its the Indian, not the arrow.

True, but better arrows will make for better shooting, all other things equal (like the same shooter).

combat auto 12-03-2019 05:05 PM

3 weeks since they got the gun back with the cracked-slide. I haven't heard a thing from one of their smith's. The CSR guy keeps telling me a technical guy (meaning some sort of smith I would presume) is going to call, but it doesn't happen. I would think after 3 weeks they could answer 2 simple questions which I keep mentioning to the CSR: 1) What slide will they use to replace the cracked one? and 2) Approximately, how much longer from here?

Reasonable, right.

Already 3 weeks in the hole, and I'm thinking they haven't even looked at it. I would think warranty work should be a high priority. I've been happy with the warranty department so far (3rd trip back in only 2 years, and with only a measly 1600 rounds or so) but now they are starting to get my "Irish-up". And I'm not even Irish - that is the "funny" thing! LOL.:)

If something doesn't happen soon, I will have to retract my "STI CS is on par with WC Customer Service" statement above. That will show them! ;)

Descartian 12-03-2019 08:35 PM

Although I feel that STIís customer service is overall stellar, their communication has always been lacking. Most of the times my guns just show up in the mail with no warning. Theyíll definitely take care of you....... eventually........ at their pace.

combat auto 12-04-2019 08:35 AM

Wahooooo!

Didn't talk to the technical guys, but Paul (CSR) called me back with a status just now...

Slide has been fitted, gun is out to get coated/refinished, no idea if that is the entire gun or just slide. CSR didn't know if it was a Costa-CC type slide or some other slide. I could care less, as long as it shoots as well as it did.

ETA is around Christmas time.

So the gun is further along than I would have thought based on no-feedback, so at this point we can keep the "STI-WC CS equivalency" in tact ;), with noted caveat (communicating) already mentioned by D' above :). (WC is awesome on communication, but their CS "bench" is much deeper than STI).

adian 12-04-2019 10:01 AM

I think communication is a downside of a lot of great companies. Had a similar lack of comms with a couple custom rifle makers/manufacturers.


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Dddrees 12-04-2019 10:38 AM

Not sure which is worse absolutely no communication or every time I called a different manufactures customer service I received a different story.

I sent in a new rifle of a different manufacture for an issue straight out of the box and it was at the mothership for approximately 4 months or more when initially I was told it would be a very short visit. In fact the last call resulted in a service rep telling me something so obviously different than what I had been told a week prior. So by this time I had been told so many different things over the course of 4 months I requested to speak with his supervisor. He actually tried to tell me that he didn't have one other than the payroll department. I figured I would take a bit of time and explain how terrible this entire experience was and how if I ever had to experience this again I would track down his supervisor if I had too. I really don't appreciate a customer service reprehensive lying and then formulating a story that somehow takes me for a 2 year old for some stupid story he just concocted without actually checking the real status of my rifle and then refusing to let me speak with a supervisor. So when I got off the phone I did exactly what I told him I was going to do. This led me to track down via a number of different calls a customer service supervisor although not his boss she was very apologetic. One of my calls resulted in getting in touch with his boss who was on vacation so I kept calling until I got someone. She reviewed the tape and was very apologetic. Don't know that she actually did anything but considering she was in customer service but not in that department leads me to believe more may have been made of it had it just been his supervisor. If nothing else she checked into my situation and in fact provided me with a tracking number where the service rep said my rifle was at the end of the train but in line to be inspected.

Customer service and more importantly great customer service requires time and sometimes a vast amount of resources. Personally I don't like dealing with companies where their customer service is non-existent or bad. Resources are precious and cost money but this is one of the reasons I like being able to call Wilson Combat and get exactly that.

I'm glad it sounds like they fixed your gun. I hope no more visits back to the mothership are required.

Reconinforce 12-09-2019 01:37 PM

Can’t wait to see how it turned out. Good luck.

Harrish 12-11-2019 08:10 AM

Quote:

Originally Posted by Striker2237 (Post 12992838)
Wow. Was not expecting that sort of an issue, that's why I tend to run guns in so hard and inspect all contact points so if something is uneven I expect it will crack but not that soon.

Hopefully they get you sorted out quickly, I'm thinking of getting some type of STI myself but can't quite decide what I want.

Maybe I'm wrong, but I think it could be a caliber thing. STI seems to focus more on 9mm than 45. The stout 45 is a harder on the frame and slide. Maybe I'm wrong, but when I think STI, I think 9mm.

Harrish 12-11-2019 08:15 AM

Quote:

Originally Posted by Dddrees (Post 13002136)
Not sure which is worse absolutely no communication or every time I called a different manufactures customer service I received a different story.

I sent in a new rifle of a different manufacture for an issue straight out of the box and it was at the mothership for approximately 4 months or more when initially I was told it would be a very short visit. In fact the last call resulted in a service rep telling me something so obviously different than what I had been told a week prior. So by this time I had been told so many different things over the course of 4 months I requested to speak with his supervisor. He actually tried to tell me that he didn't have one other than the payroll department. I figured I would take a bit of time and explain how terrible this entire experience was and how if I ever had to experience this again I would track down his supervisor if I had too. I really don't appreciate a customer service reprehensive lying and then formulating a story that somehow takes me for a 2 year old for some stupid story he just concocted without actually checking the real status of my rifle and then refusing to let me speak with a supervisor. So when I got off the phone I did exactly what I told him I was going to do. This led me to track down via a number of different calls a customer service supervisor although not his boss she was very apologetic. One of my calls resulted in getting in touch with his boss who was on vacation so I kept calling until I got someone. She reviewed the tape and was very apologetic. Don't know that she actually did anything but considering she was in customer service but not in that department leads me to believe more may have been made of it had it just been his supervisor. If nothing else she checked into my situation and in fact provided me with a tracking number where the service rep said my rifle was at the end of the train but in line to be inspected.

Customer service and more importantly great customer service requires time and sometimes a vast amount of resources. Personally I don't like dealing with companies where their customer service is non-existent or bad. Resources are precious and cost money but this is one of the reasons I like being able to call Wilson Combat and get exactly that.

I'm glad it sounds like they fixed your gun. I hope no more visits back to the mothership are required.

I too hate the "different stories" Customer Service BS. In this day and age, where a post on the Internet can take down a company, you would think most companies would work out their CS issues.

combat auto 12-20-2019 05:21 AM

Surprise! ;-) Gun is on the way back today....

No call from STI CS...Just a tracking number in my in-box. Should be here Monday after it sits in the UPS truck for 2 days - or maybe the UPS agents will take it to the back of the depot and break in the new slide for me. ;-)

I like to ship my gun's overnight and pay for the overnight upgrade to do so, but STI due to their lack of communication didn't give me the opportunity.

Not sure what slide type they used, the original (discontinued) Costa-CC, or the newer version. Just guessing it was the original version. The CS agent doesn't know.

Also, as I mentioned above, I wrote a request on the RMA to have them change my grip to the new G2 version (not for free, on my dime). Also told their CS agent about this 2X over the last month's. He has no idea if it was done.

Are these CS shortfalls significant? Meh, not really, as long as the gun shoots as well as it did NOOB. But, with a tiny bit more effort (like a phone call) they could improve their service dramatically. (Or maybe I am just a spoiled-puppy because of my time with Wilson Combat gun's- LOL!)

I'll strip and inspect it by Tuesday and give another update.

adian 12-20-2019 07:57 AM

Glad itís making it back. Iím picking up my DVCP today.

But I get what you mean about Customer Service and better communication, especially with the advent of email making it so much easier.

I had an issue with changing an FFL on a custom order rifle, email like they stated you should and didnít hear back for 3 weeks. Talked to someone on the phone who said they changed it, they changed the To: line but then still shipped it to the old FFL.

Best CS Iíve run Into is Big Tex Outdoors, but heís not a huge operation and doesnít carry everything I want, and Shooting Surplus


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Ytown1911 12-20-2019 08:29 AM

Glad she is on the way back! Like many, I have had good results with STI products but total frustration with their CS. It’s not even that the left hand isn’t talking to the right hand - it’s that NO ONE is talking to anyone, let alone the customer base (which, they should realize, drives their business).

So I guess Monday will be a surprise for you. Who knows - you may end up having a Staccato-C slide on your Costa frame LOL

Reconinforce 12-21-2019 02:14 PM

Hope it came out perfectly. Can’t wait to see it.

Descartian 12-21-2019 09:24 PM

Quote:

Originally Posted by Ytown1911 (Post 13014744)
Who knows - you may end up having a Staccato-C slide on your Costa frame LOL

Technically itís a 4.15Ē slide on the 2019 model so that could happen.... but highly unlikely. The Costas are tri-topped so to match the profile of the comp they would have to tri-top the slide. That is unless they replace the comp/barrel as well. Then youíll have a Staccato-XC which is now MSRPíing at $4,299.


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