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-   -   Coonan Customer Service (https://forums.1911forum.com/showthread.php?t=977388)

Scoville 10-29-2018 05:29 PM

Coonan Customer Service
 
Been trying to contact Coonan for the last 3 weeks called emailed, left messages. Does anyone know whats going on? Thanks

p269 10-29-2018 05:35 PM

Quote:

Originally Posted by Scoville (Post 12649752)
Been trying to contact Coonan for the last 3 weeks called emailed, left messages. Does anyone know whats going on? Thanks

If you have not read the Coonan build/ shipping times thread please read it.
Bob

Red-5 10-29-2018 09:22 PM

Quote:

Originally Posted by p269 (Post 12649758)
If you have not read the Coonan build/ shipping times thread please read it.
Bob

https://forums.1911forum.com/showthread.php?t=969482

p269 10-29-2018 09:50 PM

Quote:

Originally Posted by Red-5 (Post 12649888)

Thank you Red-5
Bob

combat auto 10-30-2018 05:07 AM

They either went out of business or this is the most incompetent display of customer service ever. Likely, it is the former, and Mr Coonan now has two of them under his belt (one some years ago). All over the internet many people are asking the same question as you...Yes, companies do go out of business all the time, but one would expect Mr Coonan to have the basic decency to communicate this to his loyal customer's/fellow-gun owner's either on his website or facebook or a variety of other means available today....If you have given them money for a build in progress, contact your credit card company right away to get the money credited back to your account (if there is still anything left in Coonan's CC-"escrow" account, many have already received remedy this way).

terdog55 10-31-2018 12:25 AM

I too had a very hard time getting any service from Coonan.
More than once I was told "we"er a small company". Considering what they charge, I found that line to be an insult.

andrew1220 10-31-2018 08:27 AM

Quote:

Originally Posted by terdog55 (Post 12650862)
I too had a very hard time getting any service from Coonan.
More than once I was told "we"er a small company". Considering what they charge, I found that line to be an insult.

Yup, agreed

Chuck Perry 11-08-2018 05:23 PM

This statement is posted on Coonan's Facebook account:
"Coonan Inc wants to reach out to our loyal customers and dealers. COONAN INC IS NOT GONE! We sincerely apologize for the lack of communication. This process has taken far longer than we had anticipated, but there have been many things going on behind the scenes. We have been working very hard to restructure the company in ways that will allow us to server our customer's needs better and faster. These changes will also allows us to pursue even more exciting new projects. While obstacles can pop up easily during this type of transition, we do hope to have things up and running by the end of November. Once we have completed the process, we will contact our customers with delivery dates on orders for pistols, FAL receivers and accessories. Thanks again, we truly appreciate your patience."

combat auto 11-08-2018 06:08 PM

Quote:

Originally Posted by Chuck Perry (Post 12657296)
This statement is posted on Coonan's Facebook account:
"Coonan Inc wants to reach out to our loyal customers and dealers. COONAN INC IS NOT GONE! We sincerely apologize for the lack of communication. This process has taken far longer than we had anticipated, but there have been many things going on behind the scenes. We have been working very hard to restructure the company in ways that will allow us to server our customer's needs better and faster. These changes will also allows us to pursue even more exciting new projects. While obstacles can pop up easily during this type of transition, we do hope to have things up and running by the end of November. Once we have completed the process, we will contact our customers with delivery dates on orders for pistols, FAL receivers and accessories. Thanks again, we truly appreciate your patience."

Thanks for posting that, it is a relief, I shot my 357 last week and was wondering how many more times I would - given no replacement parts if they went out of business. That said, I can't believe how thoughtless and inconsiderate these people are going dark like that for months, when a few posts on Facebook would have helped all involved greatly (or perhaps they are smarter than one would think and maybe hiding something). They lost a bunch of orders too as more than a few people have received refunds from their credit card companies for work in progress.

andrew1220 11-08-2018 07:43 PM

I’m no businessman but they handled this very poorly at best. From what I gathered behind the scenes, they were having financial/investor problems which was choking the company and halting everything. They could have avoided many CC chargebacks, claims with the MN attorney general, BBB, along with bad reviews on their Facebook page if they posted an update sooner and not went dark.

Chuck Perry 12-03-2018 01:53 PM

November has passed and no further update from Coonan on their Facebook or website. Reading thru the FB comments it appears they still aren't talking. Anyone have news, rumors or conjecture to share?

andrew1220 12-03-2018 03:02 PM

Quote:

Originally Posted by Chuck Perry (Post 12676572)
November has passed and no further update from Coonan on their Facebook or website. Reading thru the FB comments it appears they still aren't talking. Anyone have news, rumors or conjecture to share?

I haven't heard anything. Such a **** show

combat auto 12-03-2018 03:05 PM

Quote:

Originally Posted by Chuck Perry (Post 12676572)
November has passed and no further update from Coonan on their Facebook or website. Reading thru the FB comments it appears they still aren't talking. Anyone have news, rumors or conjecture to share?

Nope, they are probably just putting up a smoke screen (+spin) as they struggle to try to find a funder or two to get them out of their steep tail-spin. No business who isn't in some sort of big trouble can act this incompetent...I hope they do get the funding, I enjoy my Classic, but hope I never need warranty work.

Martensite 12-03-2018 06:54 PM

Good thing I had my cracked slide (357 Classic) and my broken trigger (MOT .45) replaced when I did. :eek:

combat auto 12-04-2018 05:31 AM

Quote:

Originally Posted by Martensite (Post 12676736)
Good thing I had my cracked slide (357 Classic) and my broken trigger (MOT .45) replaced when I did. :eek:

Yea, even (if) they answered the phone, I would be afraid to send my gun back to them for fear I would (never) get it back -LOL.

nstoolman1 12-10-2018 09:35 PM

Found this on their web page.

Just a note.

http://www.coonaninc.com/

terdog55 12-10-2018 11:35 PM

A major player, such as CZ/Dan Wesson needs to buy them out and ORGANIZE their sloppy company.

AlchemyCustom 12-11-2018 07:16 AM

Business is slow right now. Even when business was brisk they were shopping for investors or a buyout. That tells me they were in trouble even when sales were strong.

I really doubt that they have the legs to survive at this point. Please keep in mind that I am purely speculating from the industry rumors that I have heard coupled with 30 years of being active in the business. Let's just say that I have seen similar scenarios play out over the years.

combat auto 12-11-2018 07:30 AM

Quote:

Originally Posted by AlchemyCustom (Post 12682540)
Business is slow right now. Even when business was brisk they were shopping for investors or a buyout. That tells me they were in trouble even when sales were strong.

I really doubt that they have the legs to survive at this point. Please keep in mind that I am purely speculating from the industry rumors that I have heard coupled with 30 years of being active in the business. Let's just say that I have seen similar scenarios play out over the years.

I haven't been involved in the gun industry, but I have seen a few business go under and the games they play sometimes. I'd have to agree with your assessment.

andrew1220 12-11-2018 01:53 PM

"While obstacles can pop up easily during this type of transition, we do hope to have things up and running by the end of November"

Well it's December 11th and I haven't heard any new updates...

old doc 12-11-2018 02:06 PM

I noticed the word "restructure" in their statement. Isn't that a word often associated with
bankruptcy ?

andrew1220 12-11-2018 09:27 PM

Quote:

Originally Posted by AlchemyCustom (Post 12682540)
they were shopping for investors

Long story short, this is basically what is going on due to having some relatively “anti-gun” investors . Heard through an extremely reliable source.

buzz754 12-12-2018 05:53 AM

"anti-gun" investors?

dtjacob 12-13-2018 04:34 AM

You wouldn't believe what some of the yuppies will invest their money in without checking out what the company does. When they do find out, they want their money back plus a healthy profit......

Sent from my KFKAWI using Tapatalk

Sgt Vic 12-13-2018 07:28 AM

Who the hell would bring in Anti- Gun investors in a Gun company. Sound way off.


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