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  #1  
Old 05-16-2012, 09:34 PM
ngrubb ngrubb is offline
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Join Date: Apr 2012
Posts: 1
Kudo's to the customer service at Taurus




Recently
I purchased a new PT 1911B at a local gun store. I loved the 1911 that I had
when I first came into the military and have always wanted one since. After
buying some ammo I went to the range at Fort Sill and commenced to breaking it
in. 600 rounds later the weapon wouldn’t eject or extract rounds. I took the
weapon apart and sure enough the extractor was broke. I read on the web site
here many similar stories. Best of all I found the comments here very helpful
especially the ones telling people to call customer support and get a
replacement. I also took the suggestion to buy a few more while talking with
customer service so I would have some backups. The customer service rep was
very helpful. I stated that I had the pistol for about 2 months and the extractor
had broken and I needed to get a replacement and I also wanted to order two
more as a backup. The rep stated that since the pistol was so new he would
cover the extractor under warranty and throw the other two extractors In as well
for free. I was a little taken back but very appreciative. Love my PT 1911 and
extractors do break and no I didn’t chamber a round directly into the barrel
and then close the slide. Kudo's to the customer service at Taurus. Only
complaint was the amount of time it took to actually talk to a customer service
rep
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  #2  
Old 05-18-2012, 08:33 AM
gw104 gw104 is offline
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Join Date: Jan 2009
Location: Indianapolis in
Posts: 134
A lot of people have had problems with Taurus customer service but I have never had a problem with them.Yep they have had some issuses with the extractors. Glad they got you fixed up.
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  #3  
Old 05-18-2012, 07:23 PM
Martensite Martensite is offline
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Join Date: Dec 2011
Location: Texas
Posts: 1,739
Quote:
Originally Posted by ngrubb View Post
The rep stated that since the pistol was so new he would cover the extractor under warranty and throw the other two extractors In as well for free.
Ah...I see now why I haven't received my new extractor from Taurus yet (been two weeks and were on backorder when I called). They sent them all to you.
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