Springfield warranty work ???

[brindlpitt1]

Anyone that has sent in their pistol for warranty work say in the last 6 months how long did it take?
Did they tell you when it was done and on its way back so you knew to look for it ?

[Live2Ride]

Took about 4 weeks to get mine back. And yeah, they called to let me know it was finished and when to expect it. (It has to be signed for when it's delivered.)

I'm sure the time it takes to get it back depends on the work that needs to be done.

[brindlpitt1]

Thanks the last one I sent in was years ago. (10 or so )
one night when I got home from work there it was between the two front doors. no clue it was on its way. lol

Its been about 4 weeks on this one .I didnt call them because. I just dont want to rush them ...lol

[chiefjefe]

Originally Posted by Live2Ride

Took about 4 weeks to get mine back. And yeah, they called to let me know it was finished and when to expect it. (It has to be signed for when it's delivered.)

I'm sure the time it takes to get it back depends on the work that needs to be done.

Got mine back today. This is similar to mine. They called me to let me know a couple of days ago it was arriving. You do have to sign for firearms.

[bikefreakjon]

Almost two years ago when mine went in,it took about a month then just arrived on my doorstep, no signature,no advance notice.




Jon

[brindlpitt1]

It must just depend on weather the fedx or ups guy can follow directions or not ..

[Minx Boy]

mine took 3 weeks to the day

[ggun]

Mine took about a week and a half for an extractor change. However, once in Springfield (U.S.) hands, they seem to give it a complete once over. They very nicely polished my feed ramp and throated my barrel and were quick to answer my queries along the way. I was very happy with their service and it seems many others get the same treatment, so be patient and there's a good chance it'll come back to you better than you expect.

[brindlpitt1]

Originally Posted by ggun

Mine took about a week and a half for an extractor change. However, once in Springfield (U.S.) hands, they seem to give it a complete once over. They very nicely polished my feed ramp and throated my barrel and were quick to answer my queries along the way. I was very happy with their service and it seems many others get the same treatment, so be patient and there's a good chance it'll come back to you better than you expect.

I have no doubt that it will be better than I expect.
Thats why I still buy Springfields after all these years. you just cant beat them. Out of 5 only 2 have had to go back and to say the first one was above and beyond would not be doing there service justice.
Mine was a simple question of how long it has been takeing real world
(even tho they said 2-4 weeks)
and hopefully I get a call or e-mail saying its on the way.


Thanks guys :-)

[entropyII]

About a month, they fixed the overhang and the fitting. It helps to call and ask about the status. Still, that's pretty fast in comparison to the average firearm turnaround.

[JmE]

I sent a Milspec in a few months ago and it only took a couple of weeks. Same firearm was sent in last month for something else and, IIRC, it was back in two weeks. They've been pretty fast on mine.

AFAIK, you have to let them know if you want a call or email before they ship back.

[jtallen83]

3 weeks but I had a short trigger installed in the custom shop as well.

[Schultz]

Don't you have to go through a FFL to ship and receive them from Springfield?

[chiefjefe]

Originally Posted by Schultz

Don't you have to go through a FFL to ship and receive them from Springfield?

No, they send you label to ship and then ship back to your door. You do have to have adult sign for gun.

[Schultz]

Ah ok That's good to know, I'm considering sending my champion in.

[klassic]

they do great work but like most i didn't get any notice as to it being on its way, i just happen to be walking out the door and on my way to work when fed ex pulled up and i almost didn't accept the package because i wasn't aware of the sender, thankfully i did accept it and it was my baby coming back home to daddy...

[brindlpitt1]

Picked it up tonight........ and so far its exactly what I asked for.
Ill try and get some where that I can shoot it and let you all know how it does

[JmE]

Originally Posted by klassic

i didn't get any notice as to it being on its way,

In their RMA email, the second to last bullet instruction reads:

When we return the firearm back to you, it will require a signature of someone over the age of 21. If you need us to call you before we ship, please include that instruction in your letter with the firearm.

If it wasn't in your instruction note for them to call first (assuming it wasn't) then that's why Springfield didn't call or email before it shipped. On the last trip back, I instructed them to email. They emailed with available ship dates when the work was completed and asked me to pick one.